Reference

Quick answers to what you actually want to know

Whether it's your first deposit via GCash or you need to sort out an account detail mid-session, this page has the straight answer. We've pulled together the questions we hear most often so you spend less time searching and more time in the lobby.

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aywa90 Quick answers to what you actually want to know
aywa90 What this FAQ covers and how to use it

What this FAQ covers and how to use it

This page is built around the real questions we get from Filipino players every day — not a generic helpdesk script. Each section tackles one topic squarely: deposits and cashouts via GCash, Maya, and InstaPay; how your account wallet works on mobile and desktop; what happens when a withdrawal needs verification; and how to reach our support team when something isn't clear.

We update the entries whenever the process changes, so the steps you read here match what you'll actually see on screen. If your question isn't here, live chat connects you directly to a support agent. Players in Pasig and elsewhere across the Philippines can also reach us through the in-app message tab without leaving the game lobby. Use the section links to

jump straight to your topic — no need to scroll the whole page.

  • GCash
  • Maya
  • InstaPay
  • Live chat
WHY ANSWERS HERE HOLD UP

How we keep this FAQ accurate and useful

A help page is only as good as the people maintaining it. Here's what goes into keeping these answers current and reliable for Filipino players who need to act on what they read.

Updated when processes change

Whenever a payment step, verification flow, or account setting changes on the platform, this FAQ is revised before the update goes live for players.

Written by the team that runs the accounts

These answers come from the same team that handles support escalations — not rewritten from a generic template. The steps match what agents actually walk you through.

Tested on mobile and desktop

Every account flow described here has been checked on both a mobile browser and desktop so the steps work whether you're on Android, iOS or a laptop.

Linked to live support

Every FAQ section connects to live chat so if an answer doesn't fully cover your situation, a support agent can take over without you repeating yourself.

Key facts about your aywa90 account

The numbers below reflect structural features of the platform — how it's set up, what it supports, and how it protects your account. None of these are projections or marketing estimates; they're the actual setup you'll encounter when you log in.

Local payment options: GCash, Maya, InstaPay
Encrypted connection on every account page
Account access on any device, no app install required
Full English support for Philippines players
GET HELP FAST

How to reach our support team

Have a question that isn't covered below? Our support team is reachable through three channels. Live chat is the quickest route — open it from any page, including mid-game. For account or payment documents, email works better so you can attach screenshots. The in-app message tab keeps the conversation in one place while you stay in the lobby.

Team online

Live Chat

Open the chat widget on any page — no need to leave your current game or cashier screen. A support agent picks up the thread directly.

Email Support

Send account documents or detailed payment queries to our support address. Include your registered mobile number so we can match your account quickly.

In-App Message

The message tab inside the mobile lobby lets you raise a question without switching apps. Replies land in the same thread while your session stays open.

Answers to what Filipino players ask us most

These are the real questions we receive through live chat, email, and the in-app message tab. If you spot a gap, hit the live chat button and let us know — we add missing topics regularly.

Go to your account wallet, choose GCash or Maya from the payment options, enter the amount, and confirm with your e-wallet PIN. The balance appears in your lobby wallet once the transfer clears.

InstaPay withdrawals are queued for account verification first. Once your identity details are confirmed, the transfer moves through the InstaPay network. Processing time depends on your receiving bank or e-wallet.

Yes. Your account syncs across devices automatically. Open the lobby on your phone, switch to a desktop browser later — your balance, game history, and settings carry over without any extra steps.

A pending status usually means your account documents haven't been fully verified yet. Open live chat or the in-app message tab, send your registered mobile number, and the support team will walk you through the next step.

Availability depends on local law and applies only to eligible players in regions where access is permitted. Check the eligibility details in your account settings or ask via live chat if you are unsure.

RTP figures are shown only where the game provider — such as Pragmatic Play — makes that data available inside the game screen. We do not publish estimated or averaged RTP values separately.
Reference

FAQ

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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